First, you need to register for an account above. Find a bike on the System Map above or mobile app. Wake up the bike by gently tapping the “hold” button and then scan the QR code with the app on your mobile device. You can also reserve a bike ahead of time from the website or mobile app, so the bike will be waiting for you.

Yes, reservations can be made through the Social Bicycles mobile app or on the web 10 minutes in advance.

Yes, always place the U-lock in the holster on the rear left side of the bike.

You can keep a bike out for up to 24 hours.

Yes, there is a “hold” button on the touchpad at the back of the bicycle. Press this button and lock the bike around a bike rack to take a stop without ending your ride. Once back at the bike, just press “unlock” on the mobile app to continue your rental.

To end your ride, lock a bike to a Long Beach Bike Share station or public bike rack. Insert the U-lock into the two designated slots on the back side of the bike, pushing the lock in until it latches. Open the mobile app and confirm your ride has ended. You can end a ride by returning your bike to any station with an open rack – you don’t have to bring it back to where you picked it up, making Long Beach Bike Share ideal for one-way trips. Find available docks on the System Map or mobile app. If the station closest to your destination is full, you can lock your bike at a public bike rack close to the station for no additional charge. If you lock your bike at a public bike rack further from a station, a $2 fee applies. If you lock your bike outside of the service area (marked on the System Map and mobile app), a $20 fee applies.

Confirm by tugging the U-lock in both directions to make sure it is latched. 

Yes. You can earn a $1 account credit each time you take a bike that’s been locked outside a station back to a Long Beach Bike Share station.

The City of Long Beach owns and operates the Long Beach Bike Share program.

Sign up by choosing a plan above, or download the Social Bicycles mobile app and sign up on your phone.

Yes, reservations can be made through the Social Bicycles mobile app or on the web 10 minutes in advance.

Yes, always place the U-lock in the vertical tubes on the rear left side of the bike.

Yes, there is a “hold” button on the bicycle’s keypad. Press this button and lock the bike around a bike rack to take a stop without ending your ride. Once back at the bike, just press “unlock” on the mobile app to continue your rental.

To end your ride, lock a bike to a Long Beach Bike Share station or public bike rack. Insert the U-lock into the two designated slots on the back side of the bike, pushing the lock in until it latches. Open the mobile app and confirm your ride has ended. You can end a ride by returning your bike to any station with an open rack – you don’t have to bring it back to where you picked it up, making Long Beach Bike Share ideal for one-way trips. Find available docks on the System Map or mobile app. If the station closest to your destination is full, you can lock your bike at a public bike rack close to the station for no additional charge. If you lock your bike at a public bike rack further from a station, a $2 fee applies. If you lock your bike outside of the service area (marked on the System Map and mobile app), a $20 fee applies.

Insert the U-Bar horizontally into both slots, making sure it is clear of the spokes, until it clicks. It is fully locked when you cannot push it in any further or pull it back out. After a 3 minute grace period, the ride will end automatically. You can end the ride manually on the app by scrolling down and selecting “end ride.”

There is a $2 fee for locking the bike outside of a designated hub or station. This is to account for the likelihood of sending out staff to recover a bike. There is also a $20 fee for locking a bike outside the system area for the same reason.

Log into your account at app.socialbicycles.com.

We always recommend wearing a helmet, although helmets are not required by California law for riders above 18 years of age.

Contact our customer support team at LBbikeshare@longbeach.gov or call (562) 570-3456

You can tap the “broken” button on the bicycle’s touchpad or the app. Please provide more information through the app. This will greatly help us resolve the issue quickly.